ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

Sometimes there are too many options. So you really need to spend time on the initial setup.

What do you like best?

You can get as detailed as you would like.

Recommendations to others considering the product

Plan and set up correctly, Plan and plan as there are many options.

What do you dislike?

Would like a custom report builder with more possibilities. Better custom form management/editor.

What do you like best?

Easy to setup, nice data export features. SQL query available. Nice integration with other ME products.

What do you dislike?

The documentation is a little bit sparse compared to other solutions, but their forums are pretty active so finding an answer to an issue often doesn't take too long.

What do you like best?

The software is very easy to set up and maintain. It also had a lot of customizability for branding and making the ticketing system behave however you would like.

Recommendations to others considering the product

I would recommend you take a little bit of time familirizing yourself with everything under the Admin tab. There are a lot of things that I spent time trying to figure out if Servicedesk+ had them and found out the functionality already existed.

What do you dislike?

The Self-Service portal could be more customizable.

What do you like best?

Compliant with ITIL best practices, very user friendly and customizable.

What do you dislike?

Occasionally new releases have caused minor issues by creating new bugs or unexpected product behavior but the SDP support team is VERY responsive to these concerns and has minimized the impact.

What do you like best?

SDP fits neatly into our budget and yet delivers features and functions that have transformed our support service delivery that would have cost us thousands more over the years that we've used this product.

Recommendations to others considering the product

SDP has allowed us to dramatically improve our service delivery through the use of SLA tracking, knowledge base features, live chat, and reports that help justify staffing levels and identify technology needs and trends throughout the organization.

What do you dislike?

The reporting could enhanced to provide greater analysis with little time to create.

What do you like best?

Its a simple enterprise product to utilize with many modules to enhance the experience and use of ServiceDesk.

Recommendations to others considering the product

Its a cost effective solution that is easy to implement without the analysis required to assess & obtain a help desk system.

What do you dislike?

The availablity and recovery of the service once the ticketing system went down or slow loading when we accessing the ticketing system.

What do you like best?

I like the simplecity of the icons and user friendly website. Usefull functionalities and fast ticket projection.

I like as well the customazition of reports and sla projections.

Recommendations to others considering the product

Webapp and mobile app both are great that you can miximize your productivity

What do you dislike?

The initial set up of the system does take a lot of diligence and time but this is not necessarily a bad thing if you want to get things right and organized.

What do you like best?

Integration with both ticketing, solutions and assets. It is an all inclusive ITL product that I would highly recommend. As long as presets and training is provided for end users who will be using it, this program is amazing.

Recommendations to others considering the product

Integration with both ticketing, solutions and assets. It is an all inclusive ITL product that I would highly recommend. As long as presets and training is provided for end users who will be using it, this program is amazing.

What do you dislike?

There are many features I think could be improves upon, I am biased because the previous ticket system had everything we needed but it was slow and crash constantly. We also couldn't import assets into the system for tracking,

What do you like best?

The only thing that I would say is good about Service Desk Plus is the speed of the application. One thing that is good about Service Desk Plus is the ability to import asset tracking into the system

Recommendations to others considering the product

I would recommend a side-by-side comparison between your current ticket system and Service Desk Plus and determine what is vital and what is not necessary.