レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

haven't found something yet that I dislike about the product, to be honest

What do you like best?

Ujet makes my work very simple and memorable

Recommendations to others considering the product:

Ujet is a great product, you won't regret doing business with them

What do you dislike?

That codes are not organized by category or alphabetically, which would make finding specific codes easier. Since I am not an admin, I do not know whether this is possible. I additionally wish that there was a "favorite" options for more commonly used codes, I believe Five9 had this. Without that feature it is easy to mistakenly go into "Available" for inbound calls and chats. It would be nice if aux codes could be reorganized so that I can create further preference to the codes I use most.

What do you like best?

I like the variety of colors for different aux codes, it makes it easy to remember what code I should be in and to quickly notice when I am not in the right code. The large and minimal font makes it aesthetically pleasing and easy to use.. I also like that I can refresh my page without being logged out of the software. I like how quickly it is able to refresh and return dropped calls, and show my stats in real time. The software has been consistent with different headphones and doesn't require additional setup.

What do you dislike?

That my company didn't switch to it sooner!

What do you like best?

I love the fluidity of UJET's system, and how I can transition from one AUX state to another with ease.

Recommendations to others considering the product:

I have thoroughly enjoyed my experience with UJET, and if you're hesitant, don't be! It's a great platform and is very easy to adapt to and learn and use on a day-to-day basis!

What do you dislike?

sometimes the system is slow or doesnot show you all the options

What do you like best?

The ystem is user frinedly and easy to manage

What do you dislike?

Like any technologically advanced innovation, it can be a gift and a curse, mostly when it comes to system glitches. Another thing I would appreciate is the Wrap-Up time being extended. Lastly, the ability for all users to view queue stats would be helpful and contribute to making UJet even more awesome.

What do you like best?

UJet is the perfect communication tool to add to the arsenal of today's modern and tech-savvy workforce. UJet is an efficient yet simple method of communication, that only the real manpower of the most highly skilled, well organized, extremely detailed team of human admin assistants of yesteryear, would even come close to competing with the convenience of UJet. The way UJet incorporates the specific key points of communication into one system, easy to use is impressive, to say the least.

Recommendations to others considering the product:

Familiarize yourself with the terms and status options before actually using UJet so that you feel confident which in turn improves your work flow.

What do you dislike?

Sometimes it fails to place outbound calls and drops offline at times.

What do you like best?

I really enjoy the convenience and ease for handling calls, also the ergonomics for making things simple. Very easy to navigate and get used to, no complications everything is just straight forward.

Recommendations to others considering the product:

Great tool for any call center big or small. May have little issues but their support team is great at resolutions.

What do you dislike?

Downtime. Basically, every software / tool has it's hiccup from time to time - lags, connection errors, etc. It happens from time to time, but that's an opportunity / room for improvement.

What do you like best?

The fucntionality and ease of access are the best features of the tools itself.

Recommendations to others considering the product:

Since there's still room for improvement - i'm looking forward to it's next updates. Surprise us :)

What do you dislike?

Sometimes it cuts out, or merges calls, or does not warn for calls before putting them through. Can make us look unprofessional! Mostly easy to work with but can have some hiccups!

What do you like best?

I like how user friendly this system is, the support is kind and quick! I do not have many complaints and am over happy with the service!

Recommendations to others considering the product:

I do recommend it, gives a fair warning when working well, Make sure you are paying attention and merging tickets with phone calls! Its very easy to use and the support team is fast! I appreciate the staff and even though I do not use it as often as other coworkers, this is a wonderful system and i am happy we use it!

What do you dislike?

The native reporting is a bit lacking. They have been able to make up for it in a few ways, but if you don't use a BI tool and rely on native reporting, it might be a little more difficult.

What do you like best?

Ujet is so easy to use & implement. The customer success team is also AWESOME and great to work with.

Recommendations to others considering the product:

Make sure you understand your reporting needs and have a plan for how to supplement them while they build out better native reporting. Also make sure you invest time in setting up your network correctly and have enough bandwidth to support your calls along with all of your other activities.