レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Nothing at this moment. But trust me, as soon as have any complains I'll let you know. So far, its has been the perfect solution for my customer service needs.

What do you like best?

Its user friendly and can very easy adapted to whatever customer service platform that you may already be using.

Recommendations to others considering the product:

Its worth it. It will save you a lot of headaches and its all in one place.

What do you dislike?

Nothing. It works well and serves the purpose.

What do you like best?

UJET is user-friendly and efficient for my needs.

What do you dislike?

It may become laggy when there are other integrations with CRM, but nothing out of the ordinary.

What do you like best?

It is a very easy tool to use and as a manager/admin, there are a lot of things that can be performed on the go. It shows a lot of smoothness in the interface and users have provided good feedback about the tool itself.

What do you dislike?

Nothing really at the moment, other than the wrap up time is sort of short.

What do you like best?

I really like how smoothly the program is. It will rarely give me tech issues, but if it does then it is solved almost instantly.

Recommendations to others considering the product:

None

What do you dislike?

What I dislike is that sometimes the notifications do not work

What do you like best?

Ujet allows me to solve the cx issue faster.

Recommendations to others considering the product:

do it, it works great!

What do you dislike?

The reports are inaccurate sometimes, so it doesn't always show the real data.

What do you like best?

I love the friendly interface and the simplicity of the tool. It helps make the job a lot easier. I also love the fact that it has a very good way to manage queues and agent status lists.

Recommendations to others considering the product:

Try to enjoy it, look for all options and you'll be amazed how easy it is to use it.

What do you dislike?

that sometimes we have to troubleshoot and also help IT, also, that sometimes when you get stuck in a call, customer is not really able to hear from my end.

What do you like best?

I like that is online and I don't need to have a physical avaya, also it is very friendly and help center is really fast, UJET is not expensive at all, and has many different and quick ways to get where you want to be. This is very important in the call center experience because it does not take you too long to get where you want to go on your app. That is what I like the most about UJET

Recommendations to others considering the product:

use it, it will definitely help you out with anything starting from your job up to making your life easier. It is a very friendly tool and also has a great help center, do not miss the opportunity of having it as part of your daily basis. It seriously is the best tool we have had since we started and I think we are going to keep it for a long time as well. We, as a call center industry had the need of improving our customer satisfaction level, and all of our tools needed to be updated, when we found UJET we decided to stick with it and use it for all of our clients, you should totally use it.

What do you dislike?

I can't use more than one filter on the Agents Tab.

What do you like best?

Very user friendly and simple, I really like the it looks and how easy is to retrieve information from it.

What do you dislike?

There really is not a dislike, I love the capabilities of ujet

What do you like best?

That it links to all my programs and populates customer information