レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

When it freezes up because your call is dropped causing customers to become irate sometimes depending on the reason for their call.

What do you like best?

When ending the call the reason selections are easy to maneuver to .

Recommendations to others considering the product:

Ease of use. Perfect for call centers.

What do you dislike?

sometimes it goes unresponsive so you don know if you are really avail

What do you like best?

able to login seamlessly and track your call (how long).

What do you dislike?

Sometimes it lags. So it goes to another state without our permission

What do you like best?

It is so simple. No need to memorize aux numbers or what not. Just literally choose what you are about to do.

Recommendations to others considering the product:

I hope you fix the network issues because it would really be a great help. Sometimes it switches to other states without my permission. I hope there could be reminders too.

What do you dislike?

There is not much to dislike that I have been able to find as a front end user.

What do you like best?

The interface allows aux codes to have an assigned color that makes it easy to determine what status you are in with a quick glance.

Recommendations to others considering the product:

Like most new things, it may be a bumpy start. But the support team is great with assisting with processing requests and updates.

What do you dislike?

some issues like calls delay, calls dropping and i cant use the tool on my sales team due the fact that ujet dont have a autodialer

What do you like best?

UJET is a very functional tool, at least its better than the previous than we had in Brazil operations. that being said the thing that i like the most is dashboards.

What do you dislike?

usually the sound quality of other stream websites turns choppy when you go available, some times drops connection, some times freezes up but not that often

What do you like best?

-simple to use, not a complicated tool to use day by day and also
-very good looking interface very color-full
- the fact that you can see the call stats is cool a swell, all call centers should be try this tool,
-voice mail is a plus cause the customers can leave you a voicemail any time.
- the difference between every aux is very goo due it catch your attention if you are in the wrong AUX
- the tool integrate with a lot of tools not only with sales-force
- you can use UJET at home too
- user friendly and you can use multiple languages

Recommendations to others considering the product:

maybe use a black interface will be better

What do you dislike?

When a new chat comes in sometimes the chats will stick and not allow them to proceed

What do you like best?

UJet is a great tool that allows are agents to take chats concurrently

What do you dislike?

I don't like the fact that you can't force logout agents.

What do you like best?

I like the ability to change agents aux codes and listen remotely.

Recommendations to others considering the product:

Implement the ability to force logout agents.

What do you dislike?

I don't like that for some calls it doesn't tell me if the caller is verified or unverified until after the call ends.

What do you like best?

I like that it is easily understandable and easy to use.