レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Whenever i switch tasks, sometime it will put me on unavailable or missed call status for no reason

What do you like best?

I love how easy Ujet make it for us to be able to send a quick text message to our customer while on a phone call. This make it easier and is more time efficient when dealing with a difficult situation.

What do you dislike?

It opens a different case from the real case of the caller.

What do you like best?

It gives you information prior you talk to customer.

Recommendations to others considering the product:

***

What do you dislike?

Ujet has a tendency to freeze. It's true that this is the downside of a Web based system but, a force refresh shouldn't cut the call.

What do you like best?

Ujet has color coding for all the statuses that is in it. It is important for the agent to know what his punch is to prevent lost hours.

Recommendations to others considering the product:

fix bugs

What do you dislike?

Integration to the other software we use

What do you like best?

The organization of set up based on color coding and the dock feature

What do you dislike?

Sometimes have some error but I feel that it is fine, it happends and the support team make the changes

What do you like best?

Ujet is very easy to use, a like the simple for that it works.

Recommendations to others considering the product:

Use Ujet is so easy to use and it works fine

What do you dislike?

Sometimes when the internet has issues it gets stucked a lot

What do you like best?

Its really fast, easy interface for any user.

What do you dislike?

The only thing that we are more concern about it is. Occasionally, Ujet freezes too often and or doesn't allow agents to change aux when they should be able to. Also, At the bottom of it, The daily stats are not reflecting accurately as it has been showing 0/0 for everything.

What do you like best?

Ujet is easy to use, its clear and anybody can use it without having to take a long training.

Recommendations to others considering the product:

Try it! You will like it.

What do you dislike?

Sometimes there are some unknown issues that cause the calls to drop but Ujet has made those instances to decrease in incidence. Recently, there have been some issues with multiple transactions not been recorded.

What do you like best?

I first used Ujet as a phone agent, I was able to notice the differences between other products. I loved Ujet since the start. Now that I have manager permissions, I love the easiness of creating reports for quality purposes.

What do you dislike?

Wish there was a message option and the calls drop from time to time.

What do you like best?

I do like the integration with Zendesk and it is much easier to find calls placed because you can match them with a ticket you are working on.