レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

What I dislike is that there is no timer for each que for chats.

What do you like best?

I like how Ujet pulls up our customer's information within Salesforce, making it easier to verify our customers.

Recommendations to others considering the product:

I would recommend this product to others

What do you dislike?

It is sometimes confusing when the channels overlap, so sometimes I'll be in Available and the widget will say I'm in Wrap-up.

What do you like best?

I love how easy it is to change between channels and to use the system as a whole. It is very easy to speak with customers and transfer calls. It also makes it very easy to send smart actions to customers as well!

Recommendations to others considering the product:

I think that this is a great way to track what you're doing. It is easy for managers to go in and look at what their employees are doing and how long they have been in a working field. Ujet also provides a tracker for what is going on in that moment which lays out what everyone is doing and what status they're in. That is super helpful when looking at areas that are in need.

What do you dislike?

sometimes it's lagging for example going back on avail from break or lunch upon pressing the avail button it froze

What do you like best?

knowing and seeing the selections for different departments upon transferring

What do you dislike?

sometimes it opens cases for outbound calls and should not do so

What do you like best?

essential interface and very simple to use.

Recommendations to others considering the product:

As long as I have used it has been a valid tool and the most important in order to perform my work.

What do you dislike?

I do not like to numerous glitches that take place.

When you end a call and it automatically put you back in a new call without warning.

What do you like best?

I like that it notifies you the number of chat in the queue and how many messages a client/customer/shopper has sent.
I also like how it times my breaks.

What do you dislike?

UJET would be more helpful if the ring of the call lasted till it was picked up or missed. If the rings go away, I think that someone else has the call.

What do you like best?

UJET alerts me when I have a call. I’m able to easily answer it and end it, if need be.

Recommendations to others considering the product:

If you need a place to answer calls, UJET is the service to use

What do you dislike?

One of the things that I dislike the most, and I am not really sure if the issue is on Ujet's side, is the fact that sometimes I am not able to find the recordings of the calls, It would be great if we could find it directly on Ujet instead of going to another place (We use Zendesk)

What do you like best?

Ujet Is really easy to use and have a friendly interface, as well we should keep in mind that the design is very intuitive, so you do not have to be an expert to use and take advantage of all the tools it has to offer

What do you dislike?

Not much it's more of wifi connection. We usually encounter issue with wifi connection but if it's strongly connected it's the best!

What do you like best?

Ujet gives us a great call experience. Usually with other soft phones you usually get a lot of issue but with Ujet it's seamless.

Recommendations to others considering the product:

Good choice a user friendly tool that can offer great experience to call center industry.

What do you dislike?

Sometimes the person who I'm talking can't hear me but is very unusual.

What do you like best?

It's very unusual that the call drops and the quality of the call is good. When we receive a call we can't change the status but that means that nobody can't avoid a call.

Recommendations to others considering the product:

Is a great software to speak and provide great customer service as an agent. This tool is fantastic and very easy to uses. When I want to change my status, provide me all that I need, Available, Unavailable, etc.