レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Sales process was bumpy given deadline pressure. Also, not sure if this is entirely on Ujet or also on the company too, but it would be great if the agents could use a wireless headset to improve their working experience.

What do you like best?

The agents are able to improve their level of support and the supervisors are able to measure and control things that they didn't have visibility into before Ujet.
Also, the user has a totally new experience with sharing video, screens and a flexible IVR. Users are seeing an increased number of cases being solved during the first contact which was a key metric for the agents.
Customer service from Ujet was critical in getting the organization up and running in a short period of time and it couldn't have been done without such great support.

Recommendations to others considering the product:

Have one of their team do a demo and you'll be fully convinced.

What do you dislike?

I do wish that my team could have personalized extensions. With the nature of our business, it'd be easier to assign extensions to numbers rather than give individual numbers out.

What do you like best?

I love the simple interface and how easy it is to use. All the functionality of a robust telephony system put into a simple and beautiful design.

Recommendations to others considering the product:

Be sure to make a map or diagram of how you would like to build out your phone system. With all of the customization options available, it can be difficult to setup if you do not have a plan or phone tree.

What do you dislike?

As a manager, I wish I had an easier way to search for a group of agents on live calls. UJET also frequently freezes when I am trying to listen to live calls.

What do you like best?

UJET provides our agents with a beautiful, intuitive interface that makes their job much easier. With the simplicity of its design, UJET becomes an unobtrusive tool that agents don't have to think about while they use it, which allows them to focus on what really matters: taking care of our customers.

Recommendations to others considering the product:

This is great for a start up company. They are still growing and adapting to our needs, which is awesome.

What do you dislike?

One of the things I dislike about UJET is that the admin/back-end side are a little clunky and sometimes slow. I'll have to restart my browser multiple times to see what I need.

What do you like best?

One of the things I like best about UJET is the agent facing side can be really easy to use. Additionally, the features on the admin/back-end side are really helpful to monitor and listen to agents.

What do you dislike?

The reporting is not available at your fingertips, it requires internal engineering and BI resources to properly gain access to the needed data.

What do you like best?

It is nimble, flexible, and very easy to use from and administrative perspective.

Recommendations to others considering the product:

UJET has a very open architecture which allows for significant flexibility. The key is to insure you have adequate internal resources and bandwidth to take full advantage of what UJET can provide.

What do you dislike?

There's a lot of reporting gaps that I feel can be recovered through an in-depth reporting dashboard. They have given me Promises of better reporting structures and I look forward to seeing those in the future

What do you like best?

What I Like About You jet is they are constantly thinking about what's their customers want to do with their products. They are always open and available for feedback and have a great foundation for an amazing product.

What do you dislike?

Recently UJET has had some connectivity issues and has been dropping calls quite frequently or when the call comes through their is no sound or anyone on the line

What do you like best?

My company has just started using Ujet, we previously used another software program. the ease of Ujet is amazing and simple. There are exact hold times provided to the customers. Transferring between departments has become quite simple and there are fewer issues, The software only needs to be installed once and find very few times where we have had technical difficulties.

Recommendations to others considering the product:

N/A

What do you dislike?

The computers my company uses were challenging to configure to the UJET system. Due to our computers and our internet speed at the time, we had issues with sound/calls at the beginning. When we signed up it would have been helpful to have known these were issues could be components that would effect our experience, just so that we could have been better prepared. However, these issues have been resolved.

What do you like best?

UJET has really helped us streamline our customer support. It is a much more sophisticated system than we were using previously, so it has allowed us to become more efficient and provide better service. I really appreciate our contact at UJET, Courtney, who has provided stellar support and has been very proactive at providing solutions for any problems we have run into.

What do you dislike?

Sometimes a little glitchy, occasionally getting stuck in limbo would require logging out and back in again.

What do you like best?

Extreme ease of use and uncomplicated interface