レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Multiple UJet connection glitches with Auxes and timestamps while in certain auxes

What do you like best?

Visibility of information on the incoming call screen is useful when utilizing this with other programs to resolve current issues.

Recommendations to others considering the product:

Be very patient with the system, transfer and conference feature is great!

What do you dislike?

Everything. I dislike everything. Nothing.

What do you like best?

Honestly, I have not had a positive experience yet.

What do you dislike?

I wish the phone call box could be dragged outside of the browser to be its own window or entity.

What do you like best?

I can move the phone call box around in the window. which is pretty cool! I also like how chats and phone calls default to save in salesforce unlike our last chat provider.

Recommendations to others considering the product:

It is a great product for phone calls.

What do you dislike?

The issue at times such as freezing nd not being able to hear incoming calls

What do you like best?

Easy to navigate.ease of taking calls transferring calls and making outbound calls

What do you dislike?

Freezing/ connection issues. Once ujet freezes, it forces aux into wrapup.

What do you like best?

Very simplistic, modern, and easy to navigate.

What do you dislike?

I don't like how there is no timing for people who chat. I wish we had a timer as well that we can see. Also when a customer sends in a picture, the chat just freezes until they say something afterwards. I don't see the picture or anything until they say something or I have to scroll all the way to the beginning of the chat so that I can see the picture.

What do you like best?

I love the features in UJET that make my job a bit easier. Such as the ability to change my status before I'm done just in case I happen to forget before I end my chat.

Recommendations to others considering the product:

I would recommend a timer for chat users. Also for the chat to not get stuck when we get a photo from a customer

What do you dislike?

Sometimes it drops calls without apparent reason

What do you like best?

It contains primarily everything that you need to know in a call.

Recommendations to others considering the product:

none

What do you dislike?

I haven't had any issues with it at the time. It has been working perfectly for me.

What do you like best?

ujet is very easy to set up and use. One feature I've had a lot of value from is in-call SMS4

What do you dislike?

Not optimized for large contact centers - no true omnichannel admin panel yet so i have to keep multiple tabs open in order to see whats going on across our small center. No extensions, just direct lines.

What do you like best?

They have consistently taken our feedback and implemented it where they can. I like how easy it is to change any admin settings or queue settings. Setup was incredibly easy. Pricing is great!

Recommendations to others considering the product:

Give feedback regularly, take advantage of their CSM reach outs and meet regularly to resolve issues, get clarification and provide feedback on your usage. They really listen!