BRIGHT PATTERN（ブライトパターン）の評判・口コミ 全26件

What do you dislike?

It periodically just logs out and suddenly your missing calls. Like sometimes it's fine for hours, then sometimes it logs you out every 10 minutes.

What do you like best?

I like that it is integrated with Zendesk

What do you dislike?

Its integration with our support system could be improved in some areas, as the complexities that come with a fusion of call-based and email-based support can sometimes expose bugs in Bright Pattern's functionality.

What do you like best?

Bright Pattern provides a great way to incorporate calling into our more standard email-based support system. It links all calls to a support ticket to allow for future review if/when necessary.

What do you dislike?

I don't like that sometimes Bright Pattern drops calls.

What do you like best?

What I like most about Bright Pattern is that you can see who is on the phones and who is not by simply putting their name in the directory search.

What do you dislike?

In an effort to make it so useful, sometimes the execution is a little quirky and wonky. Deeper Salesforce integrations are not as easy and there are some strange nuances and idiosyncracies with getting things working the way they are intended. A more mobile-friendly eco-system would be powerful for outside agents. The support team, while nice and knowledgeable and helpful, sometimes seems to be learning along with me.

What do you like best?

The flexibility, the cutting edge technology, and integrations with Salesforce. Love the MMS/SMS functionality as well. The support team is knowledgeable and helpful.

What do you dislike?

API Documentation. The API documentation was obviously written by developers. There is not enough detail in the documentation or data validation by the API.

What do you like best?

Customer service. Brightpattern Customer Service is second to none. Have not dealt with better in 25+ years of IT Experience.

Recommendations to others considering the product:

Best decision you will ever make. Much better ROI than the other cloud telephony providers.

What do you dislike?

supervisor view can be better and more simplified

What do you like best?

cloud based, captured recorded calls for review, a lot of different report to manage a call center

Recommendations to others considering the product:

Have a few training session with bright pattern on features functionalities and reports.

What do you dislike?

Unfortunately, my primary CRM does not offer the option to integrate with Bright Pattern. My primary CRM is useful for targeting voters and tracking their support of our campaigns, but it does not have the capacity to integrate with external software like Bright Pattern.

What do you like best?

The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.

Recommendations to others considering the product:

This is a comprehensive solution that is very powerful. If you need a unified communications solution that can handle corporate level traffic, this should be at the top of your consideration list.

What do you dislike?

Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return with an answer to an issue, yes you get an instant response with a ticket but getting the answer is the problem.

What do you like best?

Pretty solid system and can be easy to administer.

What do you dislike?

Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed.
The UI could be easier to use too.
Looking forward to the auditing features that are coming soon.
Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed...

What do you like best?

customer service is usually very prompt.