BRIGHT PATTERN （ブライトパターン）の評判・口コミ 全13件

What do you dislike?

I would say some of the navigation/functionality can be slightly more user friendly. Probably, UI issue, struggled few times.

What do you like best?

This is real deal contact center solution, that is scalable and enterprise strength. Experienced Executive team and knowledgeable engineering and support teams improve the odds of successful rollout and implementation.

What do you dislike?

Some set-up is confusing and counter-intuitive

What do you like best?

Bright Pattern is the best softphone VoIP provider we've found. Their service is top quality - we've had no issues since we migrated over a year ago. They were able to help us build a relatively complex and unique phone routing system. When they didn't have a feature we needed, they helped us build it or figure out a way to reach the same goal in a different way. Their support team has been world class. It has been a pleasure to work with them and most of the time I don't have to think about our phone system - which is exactly what I want - a scalable, no fuss, working system for our team.

Pros: Exemplary technical support with a reliable, quality product. Agents like the easy UI and simple tools.

What do you dislike?

Some issues we have had and are having seem simple and quick but the response time is into several months before it is resolved and or receive a response back on what they've found.

What do you like best?

So far the pieces of the system we have been able to get working in a stable manner have been solid.

Recommendations to others considering the product:

Make sure you have a firm knowledge of VoIP and what you are trying to do. Seek their help and advice as much as you to as they know their system best. There is always room for improvements with any system but they are willing to listen and b ounce ideas off you and with you.

What do you dislike?

Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed.
The UI could be easier to use too.
Looking forward to the auditing features that are coming soon.
Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed...

What do you like best?

customer service is usually very prompt.

What do you dislike?

Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return with an answer to an issue, yes you get an instant response with a ticket but getting the answer is the problem.

What do you like best?

Pretty solid system and can be easy to administer.

What do you dislike?

Unfortunately, my primary CRM does not offer the option to integrate with Bright Pattern. My primary CRM is useful for targeting voters and tracking their support of our campaigns, but it does not have the capacity to integrate with external software like Bright Pattern.

What do you like best?

The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.

Recommendations to others considering the product:

This is a comprehensive solution that is very powerful. If you need a unified communications solution that can handle corporate level traffic, this should be at the top of your consideration list.

What do you dislike?

supervisor view can be better and more simplified

What do you like best?

cloud based, captured recorded calls for review, a lot of different report to manage a call center

Recommendations to others considering the product:

Have a few training session with bright pattern on features functionalities and reports.

What do you dislike?

API Documentation. The API documentation was obviously written by developers. There is not enough detail in the documentation or data validation by the API.

What do you like best?

Customer service. Brightpattern Customer Service is second to none. Have not dealt with better in 25+ years of IT Experience.

Recommendations to others considering the product:

Best decision you will ever make. Much better ROI than the other cloud telephony providers.

What do you dislike?

In an effort to make it so useful, sometimes the execution is a little quirky and wonky. Deeper Salesforce integrations are not as easy and there are some strange nuances and idiosyncracies with getting things working the way they are intended. A more mobile-friendly eco-system would be powerful for outside agents. The support team, while nice and knowledgeable and helpful, sometimes seems to be learning along with me.

What do you like best?

The flexibility, the cutting edge technology, and integrations with Salesforce. Love the MMS/SMS functionality as well. The support team is knowledgeable and helpful.