Contentsquareの評判・口コミ 全8件

What do you dislike about the product?

It would be great to see what recordings have already been watched in session recordings. I have noticed a few times that when I change some filters / segments I start to watch a session recording to realise i've already watched it,

What do you like best about the product?

The software is great for new users as contentsquare has a lot of documentation that helps you step by step. As well as documentation, contentsquare solution experts run many webinars so you can see how the software works.

CS is great when analysing A/B tests because I can see how various user groups interact with the website. This can range from the user journey to how much a page is interacted with to which elements get the most clicks.

What do you dislike about the product?

The only thing I'm not entirely fond of is the Workspace creation; I'm very likely doing it wrong, but I find creating the tiles quite difficult and long-winded, but others in the company don't have a problem so it is very much likely something I'm doing, I just haven't got around to reading the (extremely helpful) tutorials!

What do you like best about the product?

For me, my favourite thing about Contentsquare is the live support. Courtesy of our client managers Eleanor V. and James C., we have consistent support to ensure that we're able to deliver meaningful analysis to our internal and external stakeholders.
They're always on hand to help build mappings, look into data points or things that just don't look right and triage to see what's happening, what we could change and more.

What do you dislike about the product?

This is due to my company policy but it is unfortunate that we have an anonymised mask on session replays so I am not able to take the full experience of video recordings on Contentsquare.

What do you like best about the product?

I started using Contentsquare about a year ago, and it gives us a lot of opportunities to plan CRO tests and make data-driven optimizations.
I love that there are different types of analysis that I can do from a macro to a micro level, starting from the customer journey to the page level and specific elements on each page. It was a little bit difficult to really dive into using all the functions that Contentsquare has, but the Contentsquare team is super helpful in supporting and guiding me on how to proceed with the analysis I want to conduct. Precised segmentation and goal setting are also available very easily, and it really helps me and saves my time to focus on the specific users, which is what I am still missing from Hotjar.

What do you dislike about the product?

It would be great to have some more focus in training and analysis around analysis context. Getting the methodology is key however analysis context setting is so important and spending 20-30 mins on this and how to build out segments correctly would be so valuable.

What do you like best about the product?

All of it. Without Contentsquare we would continue to understand some of the data including the 'what' however with it we now understand 'why', why do customers behave in the way they do and target very specific segments of users.

The tool is super user friendly, onboarding is a dream and the support you get from the team is second to none.

What do you dislike about the product?

Nothing at all! The tool is great, the Community is great, the Support is great.

What do you like best about the product?

It's the perfect tool to analyse any kind of insight you need. The powerful feature that crosses it entirely is that it's 100% customizable but it can also be pretty autonomous and it gives you many information. You can use it daily or monthy, it depends just on your purpose. Of course, the more you use it the more it helps you understand issues and opportunities on your website. There's also a dedicated part on CS University that's perfect for beginners - and more skilled programs for experts.

What do you dislike about the product?

Not a dislike by any means, but when first using the tool it can feel quite overwhelming & slightly alienating at first, especially for team members who haven't had much experience with data & analysis.

However, there are training modules which help to build upon understanding & how to make the most out of the tool.

The tool can be buggy at times, in particular when using CS Live from personal experience. Although I must say these issues seemed more present last year than this year thus far.

What do you like best about the product?

Contentsqaure allows you to find invaluable insights into how users behave on your site, allowing decisions, changes & tests to be data-driven across the business.

The tool allows you to really dig deep into your web analytics, finding areas of frustration that users are experiencing, content that is working really well but currently not seen by many users, etc.

Contentsquare allows you to build a deeper understanding of user journeys & once the information has been digested, the key findings & metrics are easy to report to the wider business.

The support team at Contentsquare are fantastic as well, we always feel we are able to go to them with questions & advice. Alongside excellent training videos & webinars to look forward to from industry-leading experts.

What do you dislike about the product?

The setup process could be tricky in some aspects, but releases are always making it easier and more friendly

What do you like best about the product?

The analysis features are amazing, Journay, Zoning and Session Replay are a must.
The customer success people are nice and patient, support is incredibly good.

What do you dislike about the product?

Price is pretty steep and learning curve takes some time. But, it is what you would expect from a tool this powerful.

What do you like best about the product?

With Contentsquare, we are able to understand user behavior on our website greater detail and precision than we ever could before. And, contentsquare has a wide variety of reports and views, so we are able to answer so many types of questions. For example, page usage, impact of elements on conversion rates or revenue, journey analysis, etc.

Also, I have to callout how amazing their customer success and customer support teams are! They are very proactive, fast to respond, amazing to work with, and very knowledgeable. They really helped my team be successful within the tool.

What do you dislike about the product?

The continuous updates that are made to the platform are great, but (the infamous but) they are very frequent and sometimes without warning. Without any post-release feedback or information, it's a struggle to try and figure out what the update was that was made and what the benefits are. Some features have broken ContentSquare reporting making it less accurate and trustworthy, this is super frustrating when CS is the bedrock for reporting and problem solving.

What do you like best about the product?

The support received from the ContentSquare team is phenomenal, especially Maxime Cacaly. Max goes over and above for our team and our business, always ready and excited to help us problem solve and get the best bang for ou buck from this phenomenal tool. We've had a lot of new starters in our team and the onboarding has been smooth as silk thanks to the one-on-one training time as well as the always-on ContentSquare University which has a plethora of easy-to-digest courses. The community is one of my favorite features as well, when in doubt Google it on CS Community. Turns out I am never the only one asking something and there are so many ways to get an answer. Overall, as someone who was addicted to HotJar I am even more so with ContentSquare. The data gathered and problems solved has saved us time and energy while optimising for trade and effectiveness. I spend most of my time at work on this tool solving problems quickly, without it I would be spending hours just gathering data to try start the problem solving. 10/10 would recommend to everyone.