Web Help Deskの評判・口コミ 全1件

What do you dislike?

The UI is extremely dated and the backend uses WebObjects which is also very out of date. The mobile app is useless and the web interface can be very painful to use.

What do you like best?

It seems to be a fairly solid ticketing system, we rarely have issues with it. It's got a lot of functionality and the support team from SolarWinds is very good.

The ability to perform many ticket functions via email is very nice.

Recommendations to others considering the product

If you rely heavily on mobile, you might want to consider another solution.

What do you dislike?

Limited capabilities with screen design. Very basic/simplistic design capability. Very limited workflow approvals

What do you like best?

Web based application and is very easy to use. Has a very basic approval workflow.

Recommendations to others considering the product

provide basic help desk service ticketing - ticket management is pretty easy.

What do you dislike?

Some of the customization to the system required us to manually go in and edit files.

What do you like best?

Ability to customize the ticketing system to fit or needs.

What do you dislike?

Some of the technician's interface could be simplified but it may just be a matter of tweaking it to our liking.

What do you like best?

We have recently started using this help desk and seems more stable than the one we had before. We have been able to setup the users with a very simple interface and they're beginning to love it. The fact that we can add a note without opening the ticket allows for a quick update. I love the flexibility.

Recommendations to others considering the product

If anyone if looking for flexibility and stability this is it.

What do you dislike?

The help desk tool should be more flexible

The approval system have many flaws

Asset management is not high standard

What do you like best?

The incident management

Ease of use

Excellent UI

Ease of deployment

Integration with NPM

Ticking system

Action rule customisation

Recommendations to others considering the product

Nice service desk and incident management
It is mostly configurable
So the result of this tool is in your hands

What do you dislike?

The solution could do well with providing customization options for Dashboards and generation of charts.

What do you like best?

Quick to setup, easy to use. Simplicity is thy name. The Solarwinds WHD solution has an extremely user friendly interface and very easy to navigate. Have worked on other tickting solutions that seem like a complex maze. This one is user oriented both for the user and the Techie working on the tickets

Recommendations to others considering the product

Consider it for its simplicity

What do you dislike?

The software is normally only updated with new features once a year, and they are normally small little things. The system would gain more support from its user base if it was updated at least every 6 months and had new wow features.

What do you like best?

SWHD is easy to use and navigate. It is easy to connect with Microsoft Exchange and let incoming emails create tickets. You can update tickets from the system or from the email sent to you when a ticket is created/updated. Great user base community.

Recommendations to others considering the product

Build it in-house on your own server. Join the community and ask questions.

What do you dislike?

The UI is not very pretty. It does the job, definitely, but they can improve the look and feel a lot.

What do you like best?

The amount of available customization and detail. The reports are great and you can also make your own which is really nice. They offer a nice dashboard to the techs so they can see what their tickets are like by status which has been pretty helpful to us in our organization thus far.

What do you dislike?

sometimes it is very slow, I am sure that this is due to high volume of users in our district because during the early hours it is not slow

What do you like best?

it is easy to use. I work at a high school in a pretty big district. anyone who has any issues with technology creates a helpdesk ticket and it automatically gets assigned to me.