Web Help Deskの評判・口コミ 全1件

What do you dislike?

Asset feature not working after working with tech support. They have emailed me to let me know that their next release will address this issue. This is a feature I would use if it worked.

What do you like best?

Its easy to use and the end user doesn't require any extra training. We managed to install this on a local server running 2012R2. SW tech support was great in assisting me in setting this up and troubleshooting the issue we did run into. They are excellent.

Recommendations to others considering the product

This is a great product and simple to configure and use. They have one of the best Tech support teams.

What do you dislike?

There is a slight learning curve since it contains so much valuable information.

What do you like best?

Easy to use, has features that benefit our business.

Recommendations to others considering the product

It is a great product for inventory and stocking and also for evaulation of personnel to see what projects they are working on and completing. It has provided a level of service that we were not able to have previously.

What do you dislike?

It can be a little cumbersome when customizing your views

What do you like best?

WHD allows us to track jobs by tech easier and improves productivity and accountability.

Recommendations to others considering the product

You can get the most out of it when you use the integrated asset tracking system

What do you dislike?

I dislike the search function in Solarwinds Patch manager. I sometimes have trouble finding the issue i am looking for because I lack details. If I had the details, i wouldn't be looking for the ticket in the first place.

What do you like best?

Solarwinds Patch Manager is good for keeping track of IT issues. It's pretty simple to use. The majority of the company uses it, so even if an issue is sent to the wrong department, moving it to the correct queue is easy.

What do you dislike?

Nothing really. As a user, not an IT staff member, the functionality seemed adequate.

What do you like best?

The user interface was intuitive and simple. No frills, but it got the job done.

Recommendations to others considering the product

Seemed adequate from an end user standpoint.

What do you dislike?

You can't customize it to your needs. It's slow and resource intensive. It's not intuitive at all.

What do you like best?

Everything is in one place. You can do some custom reporting.

Recommendations to others considering the product

Find something else

What do you dislike?

I do wish the product had a feature that could produce maps of physical layouts that would translate to other sectors of the business.

What do you like best?

WebHelpDesk allows for you to collect and organize information in such a way keeps your department streamlined and efficient.

What do you dislike?

The one that I do not dislike is that when submitting tickets it will not cc' individuals automatically, it should remember if you cc'd and individual previously and cc them automatically. This proves to be troublesome when submitting tickets and forgetting to cc and individual and having to go back in to do it.

What do you like best?

The best thing about the platform is how easy it is able to integrate with windows based systems. For example, if your company using specific windows cloud logins and office 365 the system can be integrated to use the same passwords. This in turn brings added security and also having less passwords to remember! It is also great because it is visually appealing and provides an easy and cuntional ticketing system that can be used for everything from technical support to procurement. It's a great way to keep track of tickets without having it be disorganized with unorganized ticket threads.

Recommendations to others considering the product

Create a mobile platform and mobile website.

What do you dislike?

As a user and an account holder/admin function account (not sure if that is what its called), but I noticed when you check the vacation button there is no option to select dates. You have to remember to remove it when you return :/ I still haven't changed mine and I got back a week ago (doing this review just reminded me to turn it off!)

What do you like best?

It is easy to use and they have email notifications! Those are definitely the things I like best about the Web Help Desk system.

Recommendations to others considering the product

Use the subset option/details, which makes it easier for the user to enter tickets when they don't know which department to select.