Oracle Sales Cloudの評判・口コミ 全1件

What do you dislike?

It took long time to do the setup process.

What do you like best?

The sales UI was user friendly and easy to use.

What do you dislike?

Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID. They should offer this for the other entitites

What do you like best?

I work from an Integration perspective. Using the API's thru web services is pretty easy , espiecially the merge function. Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID.

Recommendations to others considering the product

This is a high quality solution for your CRM and Cloud Enterprise products

What do you dislike?

There are some areas where there might be what feels like a few too many clicks, but the processing speed and compute power makes up for it. Additionally the tool is very intuitive.

What do you like best?

The best thing about this tool is the breadth of features. This tool offers sales reps the ability to document and track their customer engagement, leads, and opportunities throughout the entire sales process

Recommendations to others considering the product

Talk to your Oracle reps to make sure you are getting the most benefits as possible.

What do you dislike?

They have added a service piece that is still maturing for B2B or blended sales/service organizations.

They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).

What do you like best?

Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle窶冱 suite of cloud products that work well together.

What do you dislike?

The only thing I found not so clear in the solution is the standard Italian localization in some fields that could have been labeled/translated better. Fortunately this impact only few fields.

What do you like best?

User Interface agility, navigating in different features of the solution is very easy.

Also the setup configuration and the integration of the tool is quick and cheap working with the right partner.

What do you dislike?

For a product owned by ORCL, it doesn't particularly play nicely with other ORCL products - specifically ELQ. Integration is underway, but has been far from seamless.

What do you like best?

The user interface and mobile design add a modern feel to the CRM. This should eliminate some adoption issues with our Sales users.

Recommendations to others considering the product

Seek referenceable users and select a trusted integration partner to assist with implementation. Allow more time for testing than you think you'll need. Communicate often and openly with you users and document everything!

What do you dislike?

-Setup and Administration is getting better but not yet caught up to competitors

-Workflows have limitations with trigger points and decision trees

-Security model is complex if needing to meet more complex requirements

What do you like best?

-It has powerful capabilities

-Comes pretty well equipped out of the box

-Native Data Templates and WSDLs

-Analytics tool is extremely useful

-User interface

-Mobility

-Out of the box security meets most business cases

-Upgrades are pretty seamless

Recommendations to others considering the product

Find a quality Partner to do a solid implementation. A high performing product can be low quality with a poor implementation.

What do you dislike?

Because of all the built-in features, Oracle Sales Cloud can be overwhelming for administrators and intimidating for users. The implementation has become more streamline, but can still be difficult managing if it is only a small part of your job. User adoption is also more effective if there is a clear objective and incentive in using it.

Sometimes the system can feel slow as well. This is always improving, but one of the loudest complaints we hear from clients.

What do you like best?

Great functionality and robust tools make Oracle Sales Cloud a powerful solution for companies looking to be more efficient. With just a Standard license, you get powerful BI Analytics tools, user-friendly mobile capabilities, and territory management functionality other CRM solutions charge extra for. Overall, it's a more cost-effective solution than can help you smartly scale your business and scale with you.

What do you dislike?

Some of the administrative functions seem to be repetitive. For example, having to update users in both manage users and the resource directory.

What do you like best?

OSC allows our sales reps to keep all of their customer information in one place. Once we go live, it will greatly help to increase visibility.