BRIGHT PATTERN（ブライトパターン）の評判・口コミ 全28件

What do you dislike?

Nothing specific. The current integration to the various AI platforms is being improvised and we are looking forward to that.

What do you like best?

True Omnichannel platform with great flexibility. The implementation timeline is short compared to other ACD platforms.

What do you dislike?

Nothing to mention. More marketing materials would require

What do you like best?

Customer Experience and easy to deploy, integrations etc.

Recommendations to others considering the product:

Best solution to buy

What do you dislike?

The name, but that's my problem. I like when a company name tells you what they do. Otherwise, super-solid platform and a great value

What do you like best?

-Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels
-Bright Pattern has a mature offering and experienced executive team of contact center veterans
-One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI.
-They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise.
-Pricing is fair and they don't nickel and dime customers
-When customers have a custom request, the answer is nearly always "yes"
-Natively built for the cloud, was built as an omnichannel solution, great QA tools, single view of the customer and agent, screen monitoring and recording, amazing engineering team that keeps innovation constant
-The Sales Engineer, Nick, kicks ass. Great guy, very knowledgeable and helpful.

What do you dislike?

I would like a better way to customize reports.
The administration of all users, we need to activate and deactivate users, and this is one by one. I would like an option to do this on batch way.

What do you like best?

The software is easy to use for every agent

What do you dislike?

Really nothing to note here overall they meet all needs

What do you like best?

The people and support amaze as well as strong feature set

Recommendations to others considering the product:

Look me up on LinkedIn. I’m happy to help

What do you dislike?

Really cannot think of anything, sales cycle is short, tools are easy to use, and configuration is simple.

What do you like best?

Ease of configuration, low cost, and scalability

What do you dislike?

There isn't much to dislike about the platform.

What do you like best?

Bright Pattern is a fully functional contact centre platform in the cloud with the capabilities of an Enterprise Grade contact centre platform. The platform also offers many additional features that aren't as readily available on an Enterprise Grade contact centre without the use of third party applications.

Recommendations to others considering the product:

If you are looking for an easily deployable and simplistic cloud contact centre platform, Bright Pattern has everything you require to get your business heading in the right direction.

What do you dislike?

I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted

What do you like best?

As per the title, it is the flexibility of the system and how easy it is to use, and what takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers.
I was impressed by their original RFP presentation/demo! We were using an outdated version of their system which was supplied by Aspect so I was sceptical as the version we had was not good but we found out Aspect were selling us a version which was 2 years old and everything was simply hard and had to be done their way.
It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.
so flexibility simplicity and their engagement is second to none and I would always recommend BP

Recommendations to others considering the product:

forget about the big boys in the market as you have to do it their way, go with BP for a personal approach and they will work with you all the way

What do you dislike?

We will like to see out of the box way to integrate easily chat bot/virtual agent capabilities.

What do you like best?

We have used multiple capabilities from the platform, the full web based access for both agents/supervisor and admin is great as it allows to used it from anywhere.

Recommendations to others considering the product:

Check the multichannel capabilities. We found it great on managing an creating scripts via web based tool.