BRIGHT PATTERN （ブライトパターン）の評判・口コミ 全11件

What do you dislike?

I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted

What do you like best?

As per the title, it is the flexibility of the system and how easy it is to use, and what takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers.
I was impressed by their original RFP presentation/demo! We were using an outdated version of their system which was supplied by Aspect so I was sceptical as the version we had was not good but we found out Aspect were selling us a version which was 2 years old and everything was simply hard and had to be done their way.
It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.
so flexibility simplicity and their engagement is second to none and I would always recommend BP

Recommendations to others considering the product:

forget about the big boys in the market as you have to do it their way, go with BP for a personal approach and they will work with you all the way

What do you dislike?

We will like to see out of the box way to integrate easily chat bot/virtual agent capabilities.

What do you like best?

We have used multiple capabilities from the platform, the full web based access for both agents/supervisor and admin is great as it allows to used it from anywhere.

Recommendations to others considering the product:

Check the multichannel capabilities. We found it great on managing an creating scripts via web based tool.

What do you dislike?

There is so much that needs to be improved. The layout of a long back and forth email string is confusing. There is no way to enter in pre set signatures to easily and quickly response to emails. Bright Pattern will log me out often. It has logged me out up to 6 times in one shift. If I am on a call when this happens, it hangs up on the person and we have no way of retrieving the call information to be able to call them back. There is no way to easily find emails. I cannot even find emails I have previously sent, so if for any reason I need to recall an email, I can't.

What do you like best?

I can honestly say I do not really like anything about bright pattern. It functions ok, but not easily.

What do you dislike?

I do not like that you cannot hear when you are receiving an email like you can when you receive a chat message or phone call.

What do you like best?

I like the overall look of the user interface.

Recommendations to others considering the product:

Try it

What do you dislike?

Logs off randomly, doesn't automatically update

What do you like best?

Organized, functional and smooth most of the time

What do you dislike?

I do not like no alert or noise when an email is coming in like it does with a phone call comes in to our support center. When the email push does not work I have to grab them and this is timely to do with my job.

What do you like best?

I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,

Recommendations to others considering the product:

Definitely recommend it to Human resource field companies. it is a great solution and offers a of benefits for our industry

What do you dislike?

We do not see any shortfalls in the platform. Only downside is that it is not one of the widely used platforms so we do not have a lot of benchmarks and case studies.

What do you like best?

Platform is very reliable. Team is great to work with and we have no problem with integrating our applications

What do you dislike?

The one downside to Bright pattern is that the screen is not very bright. I wish there where more color or color options for me to look at all day Or maybe some color coding. Also the ability to pop out the screen into another window for chat so I could have them one on each screen.

What do you like best?

Bright Pattern is great tool for multi tasking. It allows me to be working on an email, be on the phone and chat without accidentally answering my email with the chat response.

What do you dislike?

I do not like that sometimes the body of emails do not come through. Only the sending email address.

What do you like best?

I like that Bright Patterns houses all our incoming emails to our Customer Services giving all staff members the opportunity to work them.