ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

it doesn't have release management, OLA management, major incident management, proper communication tool to send #1 #2 updates and this tool needs a niche skills to maintain, average IT cannot administer it.

Problem requests interface is not flexible as incident and change requests are.

Only documentation are not straight forward, instructions are written for the developer himself not for humans to read and follow.

What do you like best?

Very easy to install and immediately you will have, ticketing tool, with problem change asset and knowledge management. Cheaper then other product and can expand its functionality using Python, java to run customized scripts and automate processes. You can integrate with Desktop central and automate account creation in AD. You can integrate with ME analytics and manage KPI

What do you dislike?

Its licencing model as the product itself stopped working once the licence is expired

What do you like best?

Its powerful integration with IT management apps , smart automation and extensive report capabilities

Recommendations to others considering the product

Its is one of the great incident management tool for your enterprise, needs improvement in the licencing model

What do you dislike?

I don't care for that fact it runs on Linux but it was in place

What do you like best?

the ability to find old records and not have to try and remember anything

What do you dislike?

Its licencing model as it stops working when the licence for the product expired,it should at least allow a single technician without licence

What do you like best?

I like the options and customization it offers, despite it not being too intuitive to implement them. Also am very interested in the auto technician assignment and rule engine

Recommendations to others considering the product

You need smart and adaptable technicians to fully utilize this application.

What do you dislike?

No good ability to intergrate RMM. So left just to use email forward.

What do you like best?

I liked the ability to add ad-hoc fields.

What do you dislike?

Limitation of Workflows that are based on orrganization's structure such as "Release procedure by superior"

What do you like best?

- Web based tool

- Easy customizable

What do you dislike?

Not being able to change users passwords

What do you like best?

It's easy to use and easy to setup and add new users. The dashboard is pretty handy too for quick look at requests

Recommendations to others considering the product

Great product, fluid to use

What do you dislike?

Too many clicks to get to where we need to go to. The search function, while much needed is also in bad need for a revamp as keyword bring too much generalization. No inbuilt chat function in the software. The now constant reminders of not claiming tickets that are unclaimed in the queue.

The mobile app for Android and iOS are nearly useless...the mobile site with "desktop site enabled" is a better bet.

What do you like best?

Being able to manage my tickets, peruse open tickets and creating tickets in a straightforward manner. I can also search for past tickets and in our setup, be able to utilize the assets tab to search for assets throughout campus that we have installed.

Recommendations to others considering the product

If it is simple you are looking for, ServiceDesk Plus could be it. Needing a more fluid solution and you will need to look elsewhere for a help desk solution.

What do you dislike?

Because it is a standard tool, it is sometimes difficult to get customized features, or it takes long before the features become available.

What do you like best?

The tool is relatively easy to set up and does not necessarily require external consulting.

Recommendations to others considering the product

Making sure you understand which part of the setup is system wide, because it might be hard to change that later, without having a major impact for all teams using the tool.