ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

If i was looking for an area of improvement then sometimes we outsource some of the more intricate reports to our QlikView system - this allows drill down whereas the standard reporting within the system is sometime a little limiting

What do you like best?

We utilise ManageEngine - Service Desk Plus not only within the IT department but also across the wider business. We find it a flexible tool to be able to log, track, maintain and report on incidents and issues.

It has a clean look & feel and is very intuitive.

Also when we have a technical issue we get a good response from the ManageEngine support team with a remote session quickly established if required

We are currently looking at their cloud based solution to replace the onsite server.

What do you dislike?

Terrible update process. If you run out of license time, it is a huge pain in the butt to upgrade and get the database on the same level. Expect day of downtime for your techs. Also user responses when resolved closed/are bit confusing when sent to email. Doesnt have handling for tech to respond from their own email to a ticket, this would be a wonderful feature.

What do you like best?

Good ticketing system that covers all bases and is customization some what.

Recommendations to others considering the product

Look at all options on the market. Maybe there is a better designed UI for helpdesk software out there that is more intuitive and straightforward. We dont touch about 90% of the backend.

What do you dislike?

Some of the items don't apply well to our business and to my knowledge they are not removable. It would be great if these items could be turned off.

What do you like best?

I love the ease of use. Many of the items are very intuitive and user friendly and don't require a lot of training to get up and running.

Recommendations to others considering the product

Carefully review all of the settings when completing the initial setup. This is key to get it up and running properly. If possible get someone well versed in the software to assist with the initial setup. It will make things much, much smoother.

What do you dislike?

It is very difficult to configure when implement on the first time. Must to join the training or webinar how to use it.

What do you like best?

There are many functions and features in one software, like helpdesk, change management, IT stock, Solution ...This is best software for medium business. To manage all of IT service and stock in database, it is easy to control.

What do you dislike?

Nothing yet! We are enjoying the testing phase and getting ready to roll out to users next week!

What do you like best?

The clean interface for technicians and for users.

Recommendations to others considering the product

Great product, do the trial and check it out!!!

What do you dislike?

There is no workflow in problem management.

What do you like best?

Excellent ITSM product which encompasses all requirements for ITIL. Also very budget friendly.

Recommendations to others considering the product

Very good ITSM solution, however patch management, monitoring requires separate products.

What do you dislike?

I wish some actions would be a little bit easier to do. Such as changing priority of tickets should be a drop down instead of a full edit of the ticket.

What do you like best?

Cost is nothing, it is updated very frequently. It does a great job at managing tickets.

Recommendations to others considering the product

Give it a shot, it's free.

What do you dislike?

I think there is a bit of a learning curve with stock SDP and it can take time to customize your version to your liking.

What do you like best?

I enjoy the simplicity of SDP that enables users to quickly and accurately log tickets, documentation and change requests. The amount of customization has been expanding with the newer versions, allowing for greater detail to be tracked and reported on.

What do you dislike?

Viewing a certain technician's tickets should be easier than setting up a ticket group filter and having to find them that way. It takes a few extra steps compared to other programs like CA Service Desk. Very minor gripe in the big picture though. Reports for work timers don't always seem to be accurate if entering time on a ticket that was previously worked on.

What do you like best?

It's a complete solution. It has a front end that end users can understand easily, making it effortless to log into the application to view their submitted tickets. It has everything the technical team needs to do their jobs efficiently. It even has a work timer, which is not a common feature in service desk applications.

Recommendations to others considering the product

Train end users on benefits of using the system early on. Encourage early adoption and show how it can make task workflow easier on everyone. We didn't start doing this until the technical team had fully adopted it, and it was slow progress from there.