ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

It takes a lot of effort to actually setup ManageEngine SD to use it's full capacity and we are still setting it up to do everything we want.

What do you like best?

I like the ability to have automatically assigned Tickets. It's easy to create reports that provide information on all parts of a ticket.

As an engineer it is incredibly easy to see what tickets have been assigned to yourself so easily work towards them as well as the amount of time you have already applied to the tickets.

Recommendations to others considering the product

Take a lot of time to learn the back end of Manage ServiceEngine as you'll get a lot more out of it if you do.

What do you dislike?

It takes multiple clicks to create a time entry. It used to only take 1 click. I believe this is to create more separation.

What do you like best?

I really like the asset area. It's very simple to make changes ans search by user. I also really like the recent ticket drop down to see my last few worked tickets.

What do you dislike?

It is a bit slow and it窶冱 not as easy to customize

What do you like best?

It is easy to complie information and add it to the help desk database.

What do you dislike?

The ability to add custom triggers on ticket submissions. This feature is lacking. When someone submits a ticket that has specific keywords I would like the ability to customize replies from the system based on those keywords.

Or when I get assigned a ticket for instance I would like to setup custom replies from the application as well.

The ability to customize is not all there, but I have seen a lot of improvements in the most recent updates and I would imagine feature updates like this are coming soon.

What do you like best?

I love that Service Desk is more than just ticket management. It allows you to manage users, inventory, and projects. So I'd say one thing that I like the best about this is that the fact that it's multi-functional in it's use. It's extremely easy to use and integrates with Active Directory which is a huge plus. The ability to email from the application or from Outlook for instance and track correspondence is a nice feature as well. Overall I'm very happy with this application.

Recommendations to others considering the product

They are on the upward swing with updates recently. I have been very satisfied with their support.

Computer management, warranty status, even the ability to print bar codes aside from the standard ticket system abilities makes this a huge win in my book.

What do you dislike?

There are many features I think could be improves upon, I am biased because the previous ticket system had everything we needed but it was slow and crash constantly. We also couldn't import assets into the system for tracking,

What do you like best?

The only thing that I would say is good about Service Desk Plus is the speed of the application. One thing that is good about Service Desk Plus is the ability to import asset tracking into the system

Recommendations to others considering the product

I would recommend a side-by-side comparison between your current ticket system and Service Desk Plus and determine what is vital and what is not necessary.

What do you dislike?

The initial set up of the system does take a lot of diligence and time but this is not necessarily a bad thing if you want to get things right and organized.

What do you like best?

Integration with both ticketing, solutions and assets. It is an all inclusive ITL product that I would highly recommend. As long as presets and training is provided for end users who will be using it, this program is amazing.

Recommendations to others considering the product

Integration with both ticketing, solutions and assets. It is an all inclusive ITL product that I would highly recommend. As long as presets and training is provided for end users who will be using it, this program is amazing.

What do you dislike?

The availablity and recovery of the service once the ticketing system went down or slow loading when we accessing the ticketing system.

What do you like best?

I like the simplecity of the icons and user friendly website. Usefull functionalities and fast ticket projection.

I like as well the customazition of reports and sla projections.

Recommendations to others considering the product

Webapp and mobile app both are great that you can miximize your productivity

What do you dislike?

The reporting could enhanced to provide greater analysis with little time to create.

What do you like best?

Its a simple enterprise product to utilize with many modules to enhance the experience and use of ServiceDesk.

Recommendations to others considering the product

Its a cost effective solution that is easy to implement without the analysis required to assess & obtain a help desk system.

What do you dislike?

Occasionally new releases have caused minor issues by creating new bugs or unexpected product behavior but the SDP support team is VERY responsive to these concerns and has minimized the impact.

What do you like best?

SDP fits neatly into our budget and yet delivers features and functions that have transformed our support service delivery that would have cost us thousands more over the years that we've used this product.

Recommendations to others considering the product

SDP has allowed us to dramatically improve our service delivery through the use of SLA tracking, knowledge base features, live chat, and reports that help justify staffing levels and identify technology needs and trends throughout the organization.