ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

From my understanding, it is over priced. Something like this is helpful and necessary for larger companies but I feel that they could reach out to smaller companies if it wasn't so overpriced. I personally do not know the prices however it has been mentioned previously with management about other cheaper alternatives.

What do you like best?

We primarily use it for the assets tab to maintain our equipment and inventory. Without this, we would have to have some sort of excel sheet that would have to be consistently updated.This allows us to maintain everything a lot easier.

What do you dislike?

The UI needs some updating. We are hoping a future release will take care of this.

What do you like best?

We like that we can configure it to be able to support multiple business units as well as having multiple support groups that remain independent of each other yet can roll up for reporting.

Recommendations to others considering the product

Update the UI and integrate better with Zoho CRM. I'm sure that's in the works.

What do you dislike?

I wish it was more integrated with other products.

What do you like best?

The Asset and Contract Management with the built in Help Desk

Recommendations to others considering the product

If investing is ServiceDesk Plus. I would also recommend tying it to other ManageEngine Products such and DesktopCentral and ADSelfService Plus.

What do you dislike?

The AD360 product should have a virtual directory capability. Marketing should be engaged.

What do you like best?

The name does not do the product justice. The suite of solutions many capabilities, as they relate to ITIL.

Recommendations to others considering the product

Ensure you document your requirements prior to making the purchase.

What do you dislike?

There's not really anything I dislike about the product itself. A recent update came out and moved some things around, but it's a fairly simple product to use.

What do you like best?

The thing that I like most about ServiceDesk is how it can organize and prioritize my work. Having tickets generated keeps me working on the things that are most important.

What do you dislike?

Occasionally buggy causes misc errors, the reporting suite should be far more powerful. Easy to break with admin settings. Requires time investment through trial and error to really make the most of the system. The UX is slightly outdated and ugly, with only some areas showing improvement.

What do you like best?

Easy setup means that it can be up and running within days. Completely flexible within the ITIL framework. Multiple teams and sites supported. Custom templated workflows, services and incidents allow a lot of time savings. Quick replies. Time management allow easy time logging.

Recommendations to others considering the product

Working with managengine to understand what modules you will use and why. Spend the time to customise the templates across all areas of the system to ensure time savings are kept to a maximum. Use of the solution module within teams to help with requesters self resolving and team knowledge share. Understand how many technicians you will need and why; what functions each will be using of the system and implement the reports from the get go. Make full use of the time logging features and ensure you're getting the most out of the system.

What do you dislike?

Some of the reports are limited. Have to refresh screen a lot.

What do you like best?

How easy it is to customize. Easy to learn and use.

Recommendations to others considering the product

Easy to use and setup. Really easy to customize, easy on the overhead.

What do you dislike?

The survey tool is a little inflexible (can't change the order of the responses). The project tool could be a little more powerful if it allowed imports from Excel or other flat file.

What do you like best?

ManageEngine provides frequent updates and enhancements to ServiceDesk Plus. They also publish a "roadmap" so you can see what enhancements they are working on. It is fast, intuitive, and provides a broad collection of tools to manage all aspects of the help desk. This includes template-driven ticket creation, asset management, change management, solution database, PO tracking, built-in help desk satisfaction survey, as well as support for project tracking.

Recommendations to others considering the product

It's a solid tool that is actively supported. Negotiate as there may be some flexibility in the pricing model.

What do you dislike?

This platform gets the job done but I would question the effectiveness of it. It doesn't seem to be easily customizeable.

What do you like best?

Easy to navigate for requests and fairly self-explanatory.