ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

Overall we really like the product. Since the beginning, this product has lacked customizable reporting which led to a lot of manual report creation for the month-end reports we had to send to our clients. Recently an update has come out that has added some much-needed customization ability to the reports creation module and this has really helped us. We would like to see additional reporting capability continue to evolve over future releases.

What do you like best?

ServiceDesk Plus provides a feature rich set of modules that is very configurable. We really liked being able to configure a good part of the system and customize it to our particular needs. We also like that the system can run rather well on a VM with minimum resources (4x16).

Recommendations to others considering the product

Great product with good functionality and a low barrier to entry from an overall cost perspective.

What do you dislike?

I disliked the scanning agent, that was the reason for not using the application full time. It seem to take some time to get all the computers. Also it maybe that we have a network with many subnets.

What do you like best?

ManageEngine has a lot to offer, the reason I tested product from this company was because i needed an asset management application. The asset management feature was great. I was able to manage all the software installed within my network.

What do you dislike?

No ability to bulk close multiple tickets relating to a single solution. No true solution database cant really set up keywords making it difficult to use as a knowledge base. Cant easily sort views or change view by changing column size makes it difficult to view all info as it gets cut off. Need the ability to sort of multiple fields or even group out based on fields.

What do you like best?

ease of use great support ability to tie in other Manage Engine products to service desk Great way to track help tickets and set up changes for review and maintain parameters and procedures for making changes and ability to verify and get others to approve and keep track of this Ability to tie in IBM notes to automatically create tickets and use Service desk to send emails that automatically save in ticket for better record keeping of communication between technician and end user

Recommendations to others considering the product

Defiantly try this out it has multiple options and addons to make this a great piece of software for your company

What do you dislike?

Don't like that it's not super flexible. Features we have requested to be fixed over the years have been ignored.

What do you like best?

The addition of being able to put in software contracts with expiring notifications is really nice.

Recommendations to others considering the product

Relatively inexpensive. Does not integrate well with other systems (i.e. Jira). Can be cumbersome to install mail certificates and other integrations.

What do you dislike?

It would be desirable for ServiceDesk to have some youtube channels describing how to implement API integrations to 3rd party applications. This seems to be an area that needs improvement, to have a vibrant developer's community forum as well on extending the software.

What do you like best?

What I like about this application is its ease of use with very intuitive interface, and the flexibility to customize reports. I like that It also has an integration feature to send data over email, and we use that feature to bring over our tickets data to another system for incidents and requests analytics. The support staff is also very responsive our queries.

Recommendations to others considering the product

I highly recommend this product for a cost-effective solution for support services. It does particularly well to channel requests and incidents for an enterprise's service management needs, with integration to email, extensive customizability of outputs, and excellent after-sales support.

What do you dislike?

I really didn't have any issues with the software. I only licensed one technician due to the cost of licenses.

What do you like best?

The software is very easy to use. There is a knowledge base if you get stuck and you are up and running on it within minues.

What do you dislike?

sometimes the mail fetch craps out without good reason...

tech support is there, but responses seem canned and have to press for someone to get better technical support.

What do you like best?

This is a pretty simple, straight-forward solution to use for service requests. This is coming from after using Track-It, which is a beast of a product and had way too many bells and whistles.

If you need a straight-forward solution to enter tickets and assign to technicians with follow-up capabilities, I would suggest that you at least take a look at this product.

Recommendations to others considering the product

at least try out the demo, and ask questions that you have in regards to what you're looking to achieve.

What do you dislike?

If you want to manage your projects with this tool, you will have to pay.

What do you like best?

Easy to use and to manage.

it's ITIL compatible too.

The free version is perfect to start.

Recommendations to others considering the product

GLPI

What do you dislike?

Cost for upgraded versions is prohibitive for smaller IT departments

What do you like best?

Service desk plus just does what we want. Ticket creation is simple. Ticket closure and reporting is simple