Dialpadの評判・口コミ 全51件

What do you dislike?

DO NOT PORT NUMBERS FORM EXISTING CARRIERS!!

SERIOUSLY...DON'T.

Dialpad's tech and marketing talk a big game, and the tech delivers about 95% of the time. But support is awful. The customer success associates are not well informed, slow to answer, and are generally answering questions based on scripts that are haphazardly written.

You will get the impression that customer support either:
1. Did not read your question/email in it's entirety
2. Does not understand Dialpad's processes
3. Has never been in a customer support role ahead of this one
4. Might not have a grasp on the English language, and may just be copying and pasting 90% of their responses to you
5. They are absolutely overloaded and just can't devote more than 20 seconds to your email.

We were super excited to work with Dialpad, but the customer support experience is killing that excitement quite thoroughly. We're a new customer (less than 3 months here) - this should be the honeymoon phase of the relationship, but after nearly 100 emails back and forth between my team and customer support, we're pretty much done.

What do you like best?

Love the tech.
Mobile is great.
Salesforce integration is great.
Would definitely recommend based on tech...but only if you buy your numbers straight from dialpad. DO NOT PORT DO NOT PORT DO NOT PORT.

Recommendations to others considering the product:

DO NOT PORT YOUR NUMBER FROM AN EXISTING CARRIER.

What do you dislike?

Mobile application acts weird a lot of time. Like your settings would change automatically.

What do you like best?

Features which you get at a such lower pricing are amazing. Definitely should be tried.

Recommendations to others considering the product:

Its cheap solution, when on tight budget it's a go-to for any organisation.

What do you dislike?

The UX needs a huge redesign on the IOS system. It is slow and difficult to switch between features.

What do you like best?

Dialpad is free and you get a local number and can use a desktop version that makes it easy to text message.

What do you dislike?

No file transfer capabilities. Painful to try and find old conversations as well, it is there but much harder than other platforms

What do you like best?

It's good for contacting people outside the company but for internal use it lacks to other platforms.

Recommendations to others considering the product:

You need to have file sharing capabilities not just load images and be able to handle large files submission.

What do you dislike?

Connecting to audio can be a major pain sometimes

What do you like best?

I can calls remote using my office number without having to use an old physical phone.

What do you dislike?

The only deficit that concerns me is probably solvable, but if you use multiple devices such as a desk phone as well as mobile and desktop or web apps you cannot place a second call from another device while already on one. This probably does not affect most users, but my position involves testing phone numbers fairly often so it does bug me.

What do you like best?

The user and admin UI are both very elegant and easy to work with. I like the baked in integrations with common applications like G Suite, ZenDesk and HubSpot a lot. SMS/MMS and contact management is well done and the newish AI feature is very cool. It transcribes calls and then you can report on them to search for keywords and report on sentiment, etc.

Recommendations to others considering the product:

There is free tier and free trial so give it a try and see for yourself.

What do you dislike?

I don't like that meetings are capped at 45 minutes if you don't pay for the upgraded software. I don't like that meeting transcripts aren't available to me either. Those are features I definitely would like!

What do you like best?

I have the free version of Dialpad. I like the convenience of calls and conferencing from my computer. The conferencing features are excellent for short-term meetings.

What do you dislike?

I have no complaints about this application.

What do you like best?

Dialpad is easy to use. I have no complaints. I have never had any issues using this application. It does exactly what i need it to do.

What do you dislike?

The app is annoying in small ways like it won't let you clear your history so you have to look at all the random spam numbers. It sometimes won't let go of the notification even though I've looked at everything so that obnoxious notification on the icon stays there until I just close it for a few days.

What do you like best?

I can still send text messages. The other call software we use, Aircall doesn't allow texting.