Freshsales Suiteの評判・口コミ 全1件

What do you dislike about the product?

Sometimes it's easy to get lost between so many updates and new features. There's always something new and it's not very easy to find out what.

What do you like best about the product?

I've already used a few softwares for these purposes but Freshsales was by far the most intuitive and easy to use. The features are endless and there's so much to learn everyday!

What do you dislike about the product?

I wish it would not ask to duplicate leads when they have different locations. Sometimes there will be a lot of leads with the same name (i.e. Jennifer Smith) and FS will automatically assume it is a duplicate. If it was somehow able to identify a difference in, say, location or company name, it would make the AI work in our favor with more ease.

What do you like best about the product?

Freshsales is a userfriendly CRM that is constantly looking for ways to improve. I like that they not only take feedback, but actually implement it. It syncs up easily to your email and allows for seamless work across different platforms like Google calendar/Gmal and Acuity.

What do you dislike about the product?

So far, getting support as a paying user has been good. Prior to being a paid user (trial period) however, getting help via support tickets has been near impossible. If it was better prior to being a paid user, it could have helped us make progress faster to being a paid user.

What do you like best about the product?

As a non-technical person, the general setup to link it with our company emails and calendar on Microsoft 365 has been relatively easy. Once set up, users can mostly start using it.

What do you dislike about the product?

The price as compare to other platforms is a bit on the higher side. The web version is good, however, accessing it on the mobile version is not too effective.

What do you like best about the product?

As a sales rep, this tool is really helpful for me to create, manage and project deals of prospects and see the progress and the sales cycle. The best part is this platform allows or notify us of real-time deal opportunities so we can connect with the client asap.

Since we are always searching for prospects, it allows us to integrate with email marketing & marketing automation for our marketing team as well.

What do you dislike about the product?

I think having to repeat myself when dealing with different agents at Fresh Sales who have likely not left notes about the company I work for - this results in me having to explain the problem again to the new customer support person I am handed a second or third time around.

What do you like best about the product?

I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis.

What do you dislike about the product?

The analytics reports do not always provide us with real-time information. It may take a few minutes for the dashboards to update. It is necessary to refresh the dashboards.

What do you like best about the product?

Using Freshsales, We can easily manage and track our sales deals with an intuitive pipeline management system. The customizable deal stages allow for clear visualization and monitoring of each deal's progress.

What do you dislike about the product?

The response time of the Freshsales support team is unacceptable, and the quality of their responses is poor.

What do you like best about the product?

Applying a social media marketing strategy has proven to reach a wider audience and build brand loyalty effectively. Freshsales has provided us with high-quality items at a reasonable price. We have managed and improved our sales and marketing efforts with Freshsales' support. Developed to the needs of the sales and marketing teams, Freshsales is a customer relationship management (CRM) system with several useful features.

What do you dislike about the product?

There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions.

We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications

The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules

What do you like best about the product?

The tool is easy to configure and the application proved to be very simple to use.
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations

What do you dislike about the product?

Please add features like widget on Outlook to link emails from the Outlook pane to the Freshsales similar to what Salesforce has feature like Salesforce lightning. This will help in maintaining accurate records.

What do you like best about the product?

I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests.