HubSpot CRMの評判・口コミ 全102件

What do you dislike?

Reporting is still fairly limited, really impossible to get the KPIs you want, see your historic data, etc. Have to use excel to do the rest of the reporting.

What do you like best?

I love the features that Hubspot adds fairly consistently - new chat functions, added templates, better reporting, recordings, etc. They're very understanding of the realities of a startup as well, since they meet our financial realities.

Recommendations to others considering the product

Make sure you get the most out of the features you need - we use it mostly in order to track sales and for some CTA functionnalities, as we haven't needed it for Marketing, so don't get more than you need. Hubspot is also very understanding of different funding realities especially for early stage companies, so keep that in mind depending on your needs.

What do you dislike?

takes a little time to get used to UX. Can get pricey depending on features

What do you like best?

integrated CRM and marketing tools. Easy to track ROI of marketing efforts

Recommendations to others considering the product

Intuitive all in one platform. Insist on full adoption

What do you dislike?

I wish the forms were a bit easier to customize

What do you like best?

Ease of use and the ability to drag and drop through your sales pipeline.

Recommendations to others considering the product

Start with the free version but consider upgrading as you grow

What do you dislike?

It is not the most intuitive layout when working within hubspot

What do you like best?

I love the way that Hubspot integrates with salesforce. It makes it really easy to see which customers are interacting with your site and emails and helps us stay on top of communication when our customers are interested

Recommendations to others considering the product

Great system that integrates wonderfully with SF and email

What do you dislike?

I wish there was a better reporting capability. Salesforce's reporting is really robust. Hubspot would be more competitive if they built that functionality out. I also wish that support would be more available, but to be fair, I only used the free version, and support IS available with the paid version. The free version only gets you access to the hubspot community, where, for the most part, you're only getting helped by other users, so it wasn't exactly everything that I needed with support. Ultimately if there isn't a user that can help you, a hubspot employee will post an answer, but that's not a particularly timely response.

What do you like best?

Hubspot's focus is inbound, but I used it in my role with a small business to build out my outbound. Love the ease of use, the price point for small business, and the ability to track opportunities. There were hardly ever any glitches, which is amazing for a free product, and actually pretty rate.

Recommendations to others considering the product

The free version is the only one I have used - and support is lacking for it. I do believe that it's extremely robust for a free product, and that there would be much more support with the paid version.

What do you dislike?

This tool is for inbound efforts only. You can't do an outbound campaign and track it well through here. This tool is also not able to do cross object reporting - meaning you can't report on data that is sitting across a Contact, Deal or Company Record - you can only report on just one of the records details.

What do you like best?

We like the automation behind some of the sales pro tool features like automated emails, and email integration and the ability to automate some of the processes.

Recommendations to others considering the product

Don't use it for sales.

What do you dislike?

The new cost structure where you have to buy a minimum number of licenses rather than just one at a time. Other than that, this is a solid product for companies from small to large.

What do you like best?

Hubspot's CRM is simple. It's not overly complicated and doesn't encourage customization which can get guys like me into a lot of trouble.

What do you dislike?

Pricing isn't as affordable as I'd like.

Nothing else to dislike really at all, it's perfect!

What do you like best?

API documentation is brilliant.

Very easy to use with powerful CRM tools

Has an awesome user interface that is customizable

It's free to start

Recommendations to others considering the product

Try it out it's free to start, very recommended!

What do you dislike?

Limited customization and automation around the sales process. Some automation allowed for deals but no custom field calculations. Reporting is not as robust as other CRM platforms as there is limited cross object reporting.

What do you like best?

An intuitive user interface that is built "people first" to ensure seamless navigation. There are a lot of functionalities around deals and pipeline that often take hours of customization in other platforms that are a default functionality in the CRM. Easy onboarding for new reps and a low touch process to get their contacts imported into the platform.