Oracle Service Cloudの評判・口コミ 全4件

What do you dislike?

Again, basically everything. Too many buttons to do the same things.

What do you like best?

Quite literally not a darn thing. This program is the absolute worst part of my job and both sides/consoles I work with.

What do you dislike?

It crashes from time to time which then affect me performing my job which isnt really helpful on my end.

What do you like best?

Its easy to navigate and you can go back to review what was submitted in a previous ticket.Its great for documenting calls so if there is any misunderstandings we can refer back to the ticket.

What do you dislike?

It's laggy, graphically glitchy, slow to load chats, assuming chats load at all, and very not user friendly on the design front.

What do you like best?

Not much. I suppose it does the job (when it works) of connecting support agents to their customers but that's about it.

Recommendations to others considering the product

Run away. Even the monster that is the Salesforce platform is better than Oracle Service Cloud.

What do you dislike?

I am quite please with the functionality of Oracle Service Cloud.

What do you like best?

The environment in which Oracle Service Cloud works is intuitive and accessible. I enjoy the ability to customize buttons to accommodate our needs in the environment.

Recommendations to others considering the product

No recommendations

What do you dislike?

Social:

The forums and cloud monitor are a bit clunky and frequently run into issues. The solution of upgrading to their SRM software does iron out much of the cloud monitor hangups but the forums still feel like they are out of date.

Billable Session

If you have a large customer base hitting your Knoledge base articles the billable sessions can get expensive very quilckly.

What do you like best?

Scalable:

You can make it as simple or as complex as you need

Customizable:

with addins, customer portal custom apps, and APIs there isnt much you cant do.

Continous Improvement:

The constant release of upgrades and improvements keeps the solution relevent and useful

Ease of Comminication with Oracle:

If you have a problem you will always be able to get in touch with someone that can help. The support is top notch. They also are GREAT at using client input to see where they can improve the product.

What do you dislike?

For a long time, it would automatically time out after 5 minutes of inactivity. Now, however, it sits there for forever until we finally terminate.

What do you like best?

The ability to handle multiple chats at once, and the option to have a sounds notification when a chat comes in or a response in a chat.

What do you dislike?

The fact that you can not add the plugin for Grammarly makes it hard for me

What do you like best?

It窶冱 easy to use, familiar look from Microsoft word, a complete unique way of helping customers

Recommendations to others considering the product

I found it very interesting to say this, it is by far the most easy software to be used, all I can tell is it窶冱 worth investing in this software because it窶冱 not difficult to use for both user and the support team, which makes it easy for customers to share pictures in real

What do you dislike?

The only disadvantage I see is that it was running rather slow.

What do you like best?

This program was great. You could easily se what is going on in your cases. It is very easy to order parts and dispatch an engineer to customers site. I really liked the way you could find stuff from previous cases and generally all search options and results are great.

Recommendations to others considering the product

It is really a great software.