Dialpadの評判・口コミ 全51件

What do you dislike?

Dialpad stability is something to be desired, it crashes from time to time or creates a duplicate process that runs up to 40% of my cpu

What do you like best?

i like the semi detailed logs of the calls as well as the visual voicemail

Recommendations to others considering the product:

It works fairly well aside from the occasional crash and process duplication

What do you dislike?

The mobile app could have a cleaner interface for information at a glance. Being a member of multiple departments means tapping multiple times to view important information.

What do you like best?

Dialpad's multiplatform app is easy to navigate for users with VoIP app experience and new users adapt quickly. Calling reliability has been fantastic in multiple different office and WFH environments. The admin console settings page make updating changes a breeze.

Recommendations to others considering the product:

Compare all Voip app services to identify which features matter the most to your business. Dialpad, in my opinion, is the most refined software and is constantly updated. Along with the excellent quality of service, these were the features that justified the cost per user.

What do you dislike?

What I dislike is service can be somewhat unreliable when you have a very large office. Calls can drop suddenly or be transferred because others have pick up their phone in another part of the office.

What do you like best?

What I like best about Dialpad is how it tracks and logs all of my calls and contacts and any messages can be looked up instantly. I can record calls when needed for meeting, instructions or for trainings. A highlight feature is the transcription which allows for a conversation in Spanish to be interpreted in english in real time.

What do you dislike?

The iOS App has been missing a few features such as the ability to choose rules on how you want to send and receive calls (carrier vs HD). As well as had some ringing issues, sometimes when someone calls you, it rings like 4-5 times before you even see the call on your phone. On iPad it's much shorter of a delay and on my Macbook I've not had the issue, not sure if it's a processing power issue?

While you can choose the number you dial from (your direct, department or main line) - you can't choose the number you text from. What if you have a bad disgruntled sales actor? I have suggested many times but ignored foolishly.

Another major issue is the Uberconference (Dialpad's conference tool) integration. We don't bother using it because it's so buggy to start a Uberconference call from Dialpad. It should include your own Uberconference number to your locale for free, why do we have to pay $10 subscriptions to a separate service for essentially in programmers terms since they run off the same platform, the same exact feature set, is beyond me. I could go on about Uberconference issues but not sure if I should here - in regards to horrible buggy lagging screen sharing, mobile app needs attendee dial-out, to name the primary offenders.

They offer call recording, but not automatic call recording unless you move up from their lowest paid plan to their medium one. Silly.

What do you like best?

Switching calls seamlessly between device (iphone on carrier, HD internet calls on iPad/laptop). The ability to see departments and people's statuses'. The Call Center feature looks amazing, listen in, barge etc features on a futuristic scale with action items (or whatever they're renamed to now), checklists for example on sales calls, and is overall useful but too expensive.

Recommendations to others considering the product:

For a small business owner in need of their first business line, the product is super scalable to fit your needs. Don't waste your time with others like RingCentral (I used 10+ years ago) or Grasshopper or pretending you're cute by using some Twilio commands (both of which I've used in the last 10 years).

What do you dislike?

There isn’t anything that I dislike about the app. I wish that I could set a time to the number so that after hours, calls go straight to voicemail.

What do you like best?

I love that Dialpad allows me to easily reach people I need. The interface is simple.

Recommendations to others considering the product:

None

What do you dislike?

As far as deficiencies, Nothing comes to mind.

What do you like best?

Ability to use my Main Telephone Number to make calls with any device-- from anywhere in the world.

What do you dislike?

Nothing yet and I am still looking for faults, this has been one of the best platform to.work with.both professional and personal

1 It wasn't out years ago

What do you like best?

So I work with a Car shipping company and Dialpad is the software out of the many that we use , "why" you ask

So let me tell you:

1. It is very easy to use( user friendly )
2. Its very flexible ( it acts as a cell phone, you can text back fo those who like that method )
3. its also very team oriented( I can see my team members activities( whether they are on a call or not before transfering calls)
4. It on the 3 major platforms : Windows , Android and Apple ) .......no one is left out
5. The quality is unseemingly perfect, you never have a thought of calls quality because it's clear always

Recommendations to others considering the product:

1. It is very easy to use( user friendly )
2. Its very flexible ( it acts as a cell phone, you can text back fo those who like that method )
3. its also very team oriented( I can see my team members activities( whether they are on a call or not before transfering calls)
4. It on the 3 major platforms : Windows , Android and Apple ) .......no one is left out
5. The quality is unseemingly perfect, you never have a thought of calls quality because it's clear always

What do you dislike?

Sometimes the app on my computer doesn't quite sync with my mic, but then I just use my phone.

What do you like best?

I love that I can take calls from my computer or my phone. I can separate my business and personal life via the Dial pad app. It is also super convenient to take calls from my computer.

Recommendations to others considering the product:

If you have a company of 50+, this is a must have!

What do you dislike?

There isn't much to dislike, everything has been fantastic so far.

What do you like best?

Dialpad feature set is second to none and the ease of install makes them an easy choice