Salesforce Service Cloudの評判・口コミ 全44件

What do you dislike?

Sometimes it can have annoying glitches that can slow you down and waste your time, but this can happen with any software.

What do you like best?

Sales force is easy to use and it keeps everything tied together so that you can maximize your time. I love the interface and features.

What do you dislike?

Not very user friendly when customizing.

What do you like best?

It works really quickly to speed up our office processes. Very powerful in automations and customization.

What do you dislike?

Application crashes sometimes and you need to start over

What do you like best?

We love using sales force to keep tack of service tickets and make sure everyone knows what happens with them

What do you dislike?

It could be better for Customer Services as it is good for Sales and Marketing.

What do you like best?

How the objects are structured in a hierarchy is good to set clients needs.

The objects included are divided into Contract, Product, Opportunity and Account, this gives a better structure to work on each entity profile.

Recommendations to others considering the product

Oracle Right Now Cloud

What do you dislike?

I wish it had more tutorials so I do not miss out on features

What do you like best?

I love how user friendly the platform it, while also having the complexity of features that is needed in sales

What do you dislike?

Some fields cannot be combined and on few occasions, I had to create separate reports

What do you like best?

I have been using Salesforce as an end user and for reporting purposes. It窶冱 user friendly and lightning allows live insights

Recommendations to others considering the product

Allow more user interface such as face chat

What do you dislike?

The software isn窶冲 very intuitive. Why do I need to go into my current clients in order to make a new client account? And why is the manual to learn the software 4 inches wide? More YouTube tutorials would make this more accessible.

What do you like best?

I love the social media feature of being able to post updates and articles and loop your colleagues or clients in on it.

Recommendations to others considering the product

Watch YouTube tutorials to learn - there aren窶冲 many good ones available.

What do you dislike?

It can be a bit resource heavy depending on what system is currently attempting to use/access it.

What do you like best?

I love how it is able to blend both Customer Service as well as Support into one easy to use Platform.

What do you dislike?

User experience can be approved way more

What do you like best?

Service is on great and always accessabke