レビュー募集中！NetSuite CRMを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

All of it. Once you use another CRM like salesforce there is no going back. instead of having everyting under an account or lead it is pretty sloppy

What do you like best?

Literally, not much. I kinda like the task and activity section. but that is it.

Recommendations to others considering the product

Dont

What do you dislike?

Archaic system. I have looked for tools to recommend to sales for automation and a lot of tools do not integrate with Netsuite. UI is simple however outdated. I do wish Netsuite would have phone app that users can easily modify records and work mobile. Right now it is not set up very well for us.

What do you like best?

Pretty easy to use had minimal training and picked up basic functions pretty quickly. Easy to export information

Recommendations to others considering the product

easy to use and learn. good back end office integrations with fulfillment etc. bad integrations with new tools ie dialers

What do you dislike?

That sometimes if you got the back button it gives an error

What do you like best?

The flow of the page, help section, easy to look at

Recommendations to others considering the product

Very transferrable and common software.

What do you dislike?

It can be a bit clunky at times. I don't like how nested the user notes/activites are, they should be more front and center. Some of the report menus are a little buggy, as is the home screen callback list. Really don't like how you can't edit notes once they are submitted, though I'm not sure if this is an admin created feature or not.

What do you like best?

Keep track of contacts, set up callbacks, generate reports

What do you dislike?

Some members of our team would like it o be more user friendly

What do you like best?

The ability to customize reports, scheduling of action items, and searching capabilities

Recommendations to others considering the product

Check pricing and available features

What do you dislike?

cannot have attachments linked to tasks, no pictures allowed in support cases and the inability to attache multiple files for tracking customers issues.

What do you like best?

Ability to log and track tasks. Allows for popups as a reminder to call or contact customer.

What do you dislike?

Somewhat clunky UI in the download manager, poor search capabilities. Sometimes can be a pain to navigate through, especially if you are in a hurry.

What do you like best?

Customization of fields, ease of tracking, recording notes, fits our processes for prioritizing clients/customers with case priority. Easy reporting and charts to measure team success. Great opportunities to fine-tune the views/dashboards to your needs.

Recommendations to others considering the product

Be wary of the some clunky UI but overall it will not upset the employees who use it.

What do you dislike?

Not as many out of the box integrations that make connecting other tools easy.

What do you like best?

You can make it as simple or complex as it needs to be.

Recommendations to others considering the product

create a sales and marketing process before you try to use a technology. Business before technology.

What do you dislike?

Implementation cost is quite an investment. We had recently hired an amazing project manager, without her involvement the project would have been unrealistic for us to take on with our day to day management. Our Ops guy also has spent hundreds of hours customizing the platform.

What do you like best?

Love the full platform integration, being able to connect the dots from CRM to Billing to Inventory has paid for itself