レビュー募集中！NetSuite CRMを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

What I dislike the most about the CRM is the lack of function of the reporting for the warranty module.

What do you like best?

The inventory management system has been great especially for handling our products with serial numbers.

Recommendations to others considering the product

Stop, Look and Listen to your Sales Rep. And then ask them the same thing with one added phrase..."ARE THERE ADD-INS THAT I WILL NEED TO PURCHASE IN ORDER TO MAKE THIS WORK FOR ME?" We were hooked in without being told everything properly and had we known everything in the beginning that we know how then we would have done things much differently. We would have done the additional add-in modules at that time and we would have had a lot fewer growing pains that we have experienced. So make sure you get the information that you really need when you get started!

What do you dislike?

Hard to build dashboards or reports and do not have the ability to drill down into information.

What do you like best?

Easy to use and is significantly cheaper then Salesforce. The main functions I need for my job are easy to get to.

Recommendations to others considering the product

This is good for small businesses looking for a cost effective solution when getting started. Gives you basic functionality and you can build out quotes easily in a sales support role.

What do you dislike?

the system does freeze and discount from the network every so often.

What do you like best?

Easy and fast to navigate around the system.

Recommendations to others considering the product

great at sales reports and inventory control, not a lot of hoops to jump through.

What do you dislike?

That you can not delete certain things!!

What do you like best?

How easy it is to do orders, track, take payments. communications are in one area

What do you dislike?

The navigation can be a bit counter-intuitive and could use a renovation.

What do you like best?

Netsuite CRM allows us to integrate our billing, time entry, case management all in one place.

Recommendations to others considering the product

I would consider this software but only after trying out the navigation.

What do you dislike?

It's a little clunky to get the forms optimized for my business processes. It is doable, just takes some good trial and error effort.

What do you like best?

I can add fields or supporting tables to the database as needed to support my business needs.

Recommendations to others considering the product

Make sure your data is clean and that you have as much information for each entity as possible. NetSuite has powerful tools, but they are only as good as your data!

What do you dislike?

At a price for the excellent integration of using one system, you lose a little bit of the bubbly, extremely intuitive UI that you find in some of systems that specialize in just one thing. The per user license cost is also a bit higher than systems that specialize in just one or two things.

What do you like best?

Because the CRM is fully integrated with your accounting, sales, and purchasing, there is an amazing amount of data available to provide really excellent customer service. Reporting capability on your inventory and past sales among certain customers can also give your sales team excellent tools on who to target with specific products.

What do you dislike?

Sometimes the program runs on the slower side. Faster is always better!

What do you like best?

Everything is in one centralized, easy to access location. Searches work flawlessly which makes finding a needle in a haystack easy!

Recommendations to others considering the product

It is a great tool and keeps everything organized very well. It can be slow moving at times but is well worth it!

What do you dislike?

If you forget to put a next action date leads can get forgotten as they go to the bottom and do not appear by date

What do you like best?

Being able to organize by follow up date